A short circuit, a leaking tap or an air conditioner that won’t cool are common problems when you rent. This post explains how to work out who is responsible and how to find a reliable repairer so you don’t get overcharged.
Step 1: work out who is responsible
- Read your rental contract: damage from normal wear and tear is usually fixed by the landlord, while damage the tenant causes is paid for by the tenant.
- Tell the landlord first and take photos of the problem; many landlords have a repairer they know.
- If you call a repairer yourself, ask the landlord whether they agree and who pays.
Step 2: find a repairer
- Ask the landlord, the building management and your neighbours.
- Look for a repairer with a clear address or shop.
- Read reviews, but be careful because reviews may be fake.
Step 3: get a quote and a warranty
- Ask for the labour cost and the parts cost separately.
- Ask for a quote before the repairer takes anything apart or repairs it.
- Ask how long the repair is guaranteed.
- Keep the old parts if you can, so you can compare.
Warning signs
- The repairer gives no clear quote and wants to start straight away.
- The price suddenly goes up after the unit has been opened.
- They recommend replacing a major part on the first visit without explaining why.
Frequently asked questions
The air conditioner isn’t cooling. What should I do first?
Clean the filter and check the power supply, then tell the landlord if it still doesn’t work. Don’t take the unit apart yourself.
The circuit breaker keeps tripping?
Unplug your appliances and tell the landlord or an electrician; don’t repair the electrical system yourself.
See also: room viewing checklist.